Ember by Simple
Refund Policy
We want you to feel confident in your purchase. Eligible return requests may be made within 30 days of purchase.
Return eligibility
- Products must be unopened, unused, and in their original condition.
- Original packaging and proof of purchase are required.
- The request must be made within 30 days of purchase.
Opened or used products may be considered only on a case-by-case basis.
How to request a return
Email [email protected] or call 1-877-711-0702 before sending an item back. The team will review the request and provide return instructions.
Return shipping
Customers are responsible for return shipping unless the return results from our error or a defective product. Use a trackable shipping method; the customer bears the risk of loss during return shipment.
Refund processing
Approved refunds are issued to the original payment method after the returned product is received and inspected. Financial institutions may require several business days to post the refund.