Shipping Policy

Ember currently ships to addresses within the United States.

Order processing

Orders are typically processed within one business day after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Delivery estimates

Available shipping methods, charges, and estimated delivery times are shown at checkout. Delivery dates are estimates and may be affected by weather, carrier disruptions, or other events outside our control.

Tracking and address accuracy

Tracking information is provided when available. Please verify your shipping address before completing checkout. We cannot be responsible for delays or loss caused by incorrect or incomplete address information.

Shipping issues

If a shipment is delayed, lost, damaged, or marked delivered but cannot be located, contact [email protected] or call 1-877-711-0702. Carrier confirmation may be required before a replacement is issued.

Order changes

Contact us as quickly as possible if an order needs to be changed or canceled. Changes cannot be guaranteed after an order enters fulfillment or ships.